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Sales & Marketing

VP Sales
The vice president of sales reports to the CEO and is a member of the company’s executive team. He is responsible for the direction and management of all sales and business development operations, including market competitiveness, pricing, compensation, and distribution and channel strategy. The VP Sales will drive the company’s achievement of its customer acquisition and revenue goals.

VP of Marketing
The Vice President of Organizational Planning and Operations is responsible for ensuring that cost effective operations and infrastructure are in place to support all staff and volunteers. The VP ensures that the organization is well positioned in a rapidly evolving and competitive environment by being an agent for ongoing organizational change.

Customer Service Manager

Customer service managers ensure that the organization they work for satisfies its customers' needs. They may work at various levels, from head office to the front end of the business and in most cases will be:
  • Helping to develop a customer service policy for an entire organization;
  • Managing a team of customer services staff;
  • Handling face-to-face inquiries from customers.
Director Store Operations
The Store Manager is responsible for maintaining customer service, maintaining cash controls, purchasing and maintaining the store and motel facilities.

Sales Manager
Direct the actual distribution or movement of a product or service to the customer. Coordinate sales distribution by establishing sales territories, quotas, and goals and establish training programs for sales representatives. Analyze sales statistics gathered by staff to determine sales potential and inventory requirements and monitor the preferences of customers.

Sales Manager
Direct the actual distribution or movement of a product or service to the customer. Coordinate sales distribution by establishing sales territories, quotas, and goals and establish training programs for sales representatives. Analyze sales statistics gathered by staff to determine sales potential and inventory requirements and monitor the preferences of customers.

Service Manager
Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change.

Payroll Manager
To manage, direct, control and process the company’s payroll and all other payroll related duties.

Processes
The Sales team is at the front line of your company. You must be able to accurately gauge their performance as well as effectively plan, execute, and take advantage of sales opportunities. Sage CRM lets you view, manage, and track the work of your Sales team, see how fast the Sales team converts new leads to prospects and sales, and evaluate performance changes over time..

Qualifying leads and closing the deal
Extensive research, effort, and time are necessary to maintain customers, manage a team, and qualify sales leads. Sales Managers rely on key sales information, such as staff performance data, budget and expense information, and product pricing, as well as information on potential customers, including intelligence that helps determine a customer’s market and financial position. The contact and opportunity management features in Sage let you maintain detailed profiles of your sales contacts, move the sales process along, and pursue all actionable opportunities. And Sage CRM offers integrated, flexible customer relationship management (CRM) tools that enable the tracking and reporting of sales results and events on customer accounts..

Easy access to data to improve sales processes
The Sales Manager must have up-to-the-minute business and industry data, and you must also be able to quickly and effectively access, share, and analyse that data. With Sage CRM, you can document and manage your customers and prospects; create, view, revise, and distribute financial reports; and assign tasks to your team and ensure their completion. Sage solutions maintain information from throughout the organisation in a single repository, so you always have a complete view of factors that affect your business. -

Sage for the marketing professional
Manage campaigns, build a loyal customer base, and drive revenue and market share.

Marketing departments are responsible for developing and implementing marketing strategy, successfully conveying key messages to target audiences, and then refining future marketing efforts based on past results. Day to day, they are busy with the complex task of managing campaigns. Without a centralised system for coordinating these campaigns, direct customer communications, print media advertising, event sponsorship, and other marketing-led activities can soon inundate marketing managers and staff. To effectively manage campaigns and track results, Marketing departments can benefit from a highly automated business management solution that connects marketing with Sales, Finance, and other departments..

Processes
Sage enhances marketing activities in several key areas: enabling market research and analysis, managing campaigns, and tracking the effectiveness of those campaigns. Throughout the entire marketing cycle, Sage CRM frees your people from routine tasks and lets them put their creative talent to work.

Analyse opportunities
Sage CRM informs Marketing executives and managers so they can accurately target their marketing campaigns, improve results, and ultimately help drive sales. Campaigns launched with Sage CRM include market segmentation profiles that provide statistical feedback on the success of the campaign, while the Campaign Performance report tracks the progress and completion of campaign-associated tasks. The Campaign Performance data including dates, targets, responses, and financial returns allows a comprehensive retrospective view of the campaign..

Build marketing campaigns
Sage CRM helps simplify the complicated task of putting together a multifaceted campaign with campaign setup wizards and tools to track the campaign’s progress. Marketing automation functions help you plan and execute every phase of your campaign, from communications and advertisements to events and follow-up. With advanced contact management, you can easily personalise communications through direct sales, call centres, e-mail, the Web, and mobile devices..

Better analysis and reporting
Sage CRM provides the hard data needed. Sage CRM enables you to associate the campaign with a project to monitor return on investment in real time, as well as details such as response rates, revenue, and cost. Campaign Activity Status reports provide a summary of the campaign, including planned and actual time parameters and parent campaign details. And the Campaign Comparison report lists the company’s most and least successful campaigns, and allows comparison between campaigns based on a number of parameters, such as cost effectiveness and customer response.